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Setup My SugarPixel
Getting Help
The mobile app includes direct links to the user manual, troubleshooting, and support under Help. Most questions are answered there, so please check those first.
If you still need help, contact us with the chat bubble on any help page or by emailing support@customtypeone.com. Ple...
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Mobile App Setup
SugarPixel is configured using the SugarPixel Hub mobile app (Available for iPhone or Android). The app connects to SugarPixel via Bluetooth for setup and configuration. Once setup is complete, SugarPixel runs independently.
1Important App Basics
The app does not connect to your CGM and does n...
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WiFi and Bluetooth
1Bluetooth (Optional)If you have multiple SugarPixels, you can rename each one to make it easier to identify.
Default names look like SugarPixel-04C7
Example custom names: Kitchen, Bedroom, Joseph
Name rules:
4–12 characters
Letters and numbers only
No spaces or special characters
ℹ️Becaus...
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CGM Connection
SugarPixel connects to supported CGMs to download glucose data and display alerts.
1Select Display UnitsChoose your preferred glucose units (mg/dL or mmol/L) before continuing.
2Connecting a CGM
Follow the setup steps only for the CGM you use below.
SugarPixel can follow one or two CGM users.
...
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Alert Settings
Because SugarPixel is a secondary display, all alerts are optional and fully customizable.
Use the Enable toggle to turn alerts on or off. Adjust sliders to set alert thresholds and snooze times. For precise control, all blood glucose sliders include + / − buttons to adjust values by 1 mg/dL (...
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Time Settings
Many SugarPixel features rely on the current time. Selecting the correct Time Zone is critical for alerts, quiet hours, and clock displays to function properly.
Time Zone
Select your local time zone.
Clock displays are based on this setting
Quiet Hours depend on this setting
Alerts may trigg...
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DIsplay Options
The available display types change depending on whether SugarPixel is running in single-user or two-user mode.
Single-user default: BG Arrow Delta
Two-user default: 2 User BG
ℹ️Want to display the unicorn you've seen in photos? That option is available in the Emoji display types.
Display Ty...
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Remote Snooze
SugarPixel includes a physical snooze button on the top of the device.
When an alert is active, pressing the button snoozes that alert for the configured snooze duration.
Remote Snooze (App)
The SugarPixel app also allows you to snooze alerts remotely over Bluetooth.
If an alert is current...
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Firmware Update
SugarPixel software includes:
The mobile app (for configuration)
The device firmware (running on SugarPixel)
Both are updated regularly with new features and fixes.
Update Notifications
Enable notifications for the SugarPixel app in your phone's settings to receive update alerts.
When an up...
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Factory Reset
While very rare, there may be times when a factory reset of your SugarPixel is needed.
❗Please do not perform these steps without direct instructions from our support team because it will make it more difficult and take longer to help you resolve issues.
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Display Reference
Message Displays
Expand the section below for the message you see on your SugarPixel.
Accept Libre TermsAbbott occasionally updates their user license agreement/terms and conditions which are required to be agreed to for SugarPixel data synchronization to function. However, the Linkup app does...
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Troubleshooting
"No Data" Display
ℹ️First time SugarPixel Setup
Follow the troubleshooting steps for your CGM in the initial setup instructions. If you have already redone those steps, reach out to support with the screenshots at the bottom of this page
ℹ️SugarPixel was previously working
Does Dexcom Follow, ...
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Repair Videos
Repair Videos
The videos below cover common hardware repairs for SugarPixel. Please do not attempt a repair without specific instructions from our support team.
LED
Button
Circuit Board
Speaker