Both the SugarPixel app and device firmware are updated regularly with new features and fixes.
1Enable update notifications
Turn on notifications for the SugarPixel app in your phone's settings so you're alerted when updates are available.
2Install the update
Tap Install in the app. SugarPixel displays "UPDATE" while the update runs — follow the on-screen instructions. Tap Update App to confirm you're on the latest app version.
3If the update stalls
If "UPDATE" shows for more than 10 minutes: reboot your phone, unplug and replug SugarPixel, temporarily disable phone WiFi, then retry.
⚠️ Troubleshooting
Update Did Not Start or Complete · Manual SD Card Update
Update Did Not Start or Complete
Firmware update stalled or didn't install — steps to retry successfully
After tapping Install in the app, SugarPixel should display "UPDATE" within a few seconds and take several minutes to complete.
If:
- "UPDATE" does not appear, or
- SugarPixel restarts quickly without installing the new version, or
- UPDATE displays for more than 10 minutes
…the update download likely failed due to a WiFi or internet issue.
To retry:
- Reboot your phone
- Unplug SugarPixel and plug it back in
- Temporarily disable WiFi on your phone
- Open the app and start the update again
Manual SD Card Update
For devices purchased before September 2022 or when an OTA update won't install
Only follow these steps if:
- Your SugarPixel was purchased before September 2022 and has never been updated to the mobile app–compatible version, or
- A WiFi issue is preventing the over-the-air update from installing (First try: reboot phone, reboot SugarPixel, disable phone WiFi, and retry the update in the app.)
If you are unsure whether this applies to you, contact support before proceeding.
What You'll Need
- A micro SD card
- A computer or phone that can access the SD card
If needed, use a USB SD card reader compatible with your device.
Prefer not to do this manually? You can order a preloaded SD card that installs automatically when inserted and powered on.
Manual Update Steps
1Prepare SugarPixel and SD card
- Unplug SugarPixel.
- Remove the SD card from the back (if previously installed).
- Insert the SD card into your computer.
2Prepare the update file
- Download the latest version from the SugarPixel Release Notes page.
- Unzip the download. You should have a file named update.bin.
- Copy update.bin to the SD card (not inside a folder).
- Eject the SD card.
Important: Do not rename the file. It must be named exactly update.bin.
3Install the Update
- Reinsert the SD card fully into SugarPixel (metal contacts facing down).
- Plug SugarPixel back into power.
What Should Happen
- After the boot animation, the screen should display "UPDATE"
- When complete, you will see a success or failure message
- SugarPixel will restart automatically
If you do not see "UPDATE":
- Format the SD card using FAT, FAT16, or FAT32
- Repeat the steps above
After a successful update, the screen will display: "Add WiFi"
If the screen says "CONFIG", the update did not install correctly.