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Setup My SugarPixel+
🎉 Congratulations on your new SugarPixel+!
This guide will help you get everything out of the box and ready to go.
What's in the Box
Check that you have everything before getting started
Your SugarPixel+ box should contain:
SugarPixel+ tabl...
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WiFi
Let's connect SugarPixel+ to WiFi.
SugarPixel+ supports home networks, enterprise networks (username + password), and captive portal networks. Networks are saved automatically — like a phone — so SugarPixel+ reconnects to any previously used network without re-entering credentials. Both 2.4 G...
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Users, CGMs, and Alerts
Now that you're on WiFi, let's get your users set up.
1Users
Add, edit, and manage users — go to ≡ → Users
SugarPixel+ can follow one to four CGM users simultaneously. Each user has their own name, profile photo, CGM connection, alert settings, dis...
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Global Alert Settings
Now that your users are set up, let's configure your alerts.
✅If you ordered the Alert Adapter with Bed Shaker, you will set it up in Step 1 below.
1Global Alert Settings
Sound, visual, vibration, and light — applies to all users — go to ≡ → Global Alert Setting...
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Display & Themes
Almost done — let's set your brightness and choose a display theme.
1Brightness
Set daytime and night brightness levels
Use the slider to set your default brightness to a comfortable level for your environment.
Night Brightness — Set a separate br...
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Snoozer
⚠️SugarPixel+ does not connect to the mobile app. A future software update will add remote snooze capability.
Snoozer
Temporarily silence alerts for one or more users
The Snoozer lets you silence alerts for a set period — useful when leaving home or ...
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General Settings
🎉 Your SugarPixel+ is all set.
Explore the settings below — you'll find the Snoozer for silencing alerts, Accessibility options like color correction for color vision differences, and other device settings.
ℹ️When finished with the setup wizard, please install the latest version from...
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Troubleshooting
⚠️ Troubleshooting: No Glucose Data Showing
SugarPixel+ is connected but not displaying readings
1Check the source appSugarPixel+ can only display readings that exist in your CGM source. Open your Dexcom Follow, LibreLinkUp, Nightscout, Gluroo, or Insi...